Q: What is Techy?
A: Techy connects users with professional laptop repair technicians, while also providing a trusted courier system that ensures a convenient pickup and delivery of your machine. For more information, please see About Us.
Q: How does Techy work?
A: Techy works with three simple steps. First, users must create an account and login. After creating an account, individuals are able to begin filling out a repair request form where they can provide us details on their issue as well as select a time, date, and location to have their laptop picked up from. Once the repair is completed, users will receive a text/email notifying them of their repair status, supplying them with a link to a repair review form. In this repair review form, users will be able to see a breakdown of the repair costs, notes from the technician, and select a drop off time, date, and location.
Q: Do I have to put my home address?
A: Nope! We'll meet you anywhere in our servicing areas to get your laptop from you.
Q: How long does the process take?
A: Techy aims to complete repairs within 24 hours of receiving your laptop, although these times cannot always be guaranteed due to parts needing to shipped to our technicians.
Q: What forms of payments do you accept?
A: Techy accepts only credit and debit cards.
Q: Something has come up and I want to cancel/reschedule my appointment. What should I do?
A: Don't sweat it. Just contact us to let us know 24 hours prior to your scheduled pickup and we'll handle the rest. You can also go to My Repairs and cancel your repair from there.
Q: Can I drop off my laptop to you guys instead of you picking it up?
A: Unfortunately no, Techy does not work out of a central repair shop so there isn't a place to drop off the laptop to.
Q: I have a lot of personal data on my laptop, how do I know you won't try to access them?
A: We hold our users' trust to the highest degree, you can be assured that we won't access any files not directly needed for your repair. That being said our Privacy Policy states that we are not allowed to access any information not in correlation to the issue(s) stated by the customer.
Q: What if you're unable to repair my laptop?
A: No worries! You will only be charged for a repair if Techy is able to fix it. Although there is a cancellation fee of $100 that will be assessed if an individual does not want to proceed with a repair.
Q: Do you repair desktops?
A: We typically focus on laptops, but email us at hello@trytechy.com to see if we're able to help.
Q: Do you repair Apple products?
A: Yes we do!
Q: How can I contact you?
A: For information on contacting someone from Techy please refer to our contact page
Q: Where are you located?
A: We are based within the Washington, DC Metro Area but service the Baltimore area as well!
